BI Support

M

Mr_Resistor

n3wb
Jul 31, 2026
2
0
US
Been using BI since at least V3. Recommended and installed it at dozens of SMBs and gomes. Great Product. Never needed support.... until now.

Recently updated to BI 6. Install was a breeze. 32 cameras moved over. No issues. All Good. Removed BI5. Still Good. Removed BI4. Lost everything. Pulled the Reg from most recent nightly backup. Cameras back but unregistered and watermarked.. Emailed support asking to resend me my key. Provided most recent renewal info. That was 6 days ago, no response. Several follow up emails. Still no response.

Anyone have any ideas? Is this normal?
 
The several follow up emails is the problem. It moves you back to the bottom of the list.

It is one person and sometimes the response is quick, and sometimes it take a few days.

Use the email support instructions from within BI for the fastest response.
 
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I remember there was a procedure you had to go through when upgrading from BI 4 to BI 5. If you didn't follow it you would lose everything. I will try to locate that thread.
 
I'm still looking, no chance you can recover or reinstall v4 is there? I think that is where the problem lies. I think a lot of us installed v5 and never uninstalled v4 due to this issue.
 
Maybe this will help?

Blue Iris 4 to 5 Migration Guide

Blue Iris 5 was released on May 31, 2019. This is a guide for how to upgrade from Blue Iris 4 to Blue Iris 5. When following this procedure, your existing Blue Iris 4 license key will be upgraded to a Blue Iris 5 license and you will not receive a new Blue Iris 5 license key. Step 0) Consider...
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