Not sure why you have all of those questions.
Some one with name Jennifer was replying to my emails sent to [email protected]. It must be John"s family member or outsourced tech support , assuming.
Print screen of my conversation with BI below:
Clean install did not work for me.
Contacted BI support last year, but they could not help without remotely accessing my cameras.
I don't want to share my IP, username and password with support technician at BI.