Bruce_H's latest activity

  • Bruce_H
    Bruce_H replied to the thread Camera Freezes.
    Try plugging it back in to the router again, it makes no sense to me!
  • Bruce_H
    Either roll back to your prior version or upgrade to V6 , there have been several issues with V5.9.9.98
  • Bruce_H
    Bruce_H replied to the thread Camera Freezes.
    I am not sure what else to suggest, I have never encountered that sort of issue, it has always been a bad camera or a damaged Ethernet...
  • Bruce_H
    I have a copy of 5.5.5.99, but I am unable to attach it here even when I zip it
  • Bruce_H
    Bruce_H replied to the thread Version 6.
    When you updated to V6 did you uninstall V 5 (not recommended) if not then it might be easy to get V 5 running again? Do you have any...
  • Bruce_H
    If you install BI 6 using the full install file from the BI web site it does not uninstall BI5, you should be good to do the install...
  • Bruce_H
    Bruce_H reacted to jrbeddow's post in the thread Version 6 with Like Like.
    My experience, and from what I see, true for most others: run the installation of BI6 (preferably using the full package installer from...
  • Bruce_H
    I did send my issue, but they said that it is because they said I didn't do a full install, but I did. The problem with their directions...
  • Bruce_H
    Yes uninstalling BI5 before installing BI6 sounds like a bad idea to me!
  • Bruce_H
    If you have an active support agreement, you may want to send an email to support so that they are aware of the issue, use the link in...
  • Bruce_H
    Are you accessing the servers via RDP? See the link below for some additional info...
  • Bruce_H
    Bruce_H reacted to IAmATeaf's post in the thread Version 6 with Like Like.
    It’s about a smooth as it’s ever going to get. Due to a change of the base BI folder the only real thing that needs to be done is select...
  • Bruce_H
    There is no ETA that I have heard other than it is coming at some point!
  • Bruce_H
    Bruce_H replied to the thread Version 6.
    I did three systems by just downloading the new installer from the BI website and running it, I had no issues! I did have to do the...
  • Bruce_H
    Bruce_H replied to the thread Camera Freezes.
    I suspect that you may be right, moist likely some sort of fault with the camera, If the camera keeps working with BI running all day...
  • Bruce_H
    Bruce_H replied to the thread Camera Freezes.
    So to clarify you shut down BI during the day, if so how are you determining that the camera goes dead, or is it dead when you restart...
  • Bruce_H
    Bruce_H replied to the thread Camera Freezes.
    Take a look in the Camera setting in BI, on the video tab, click on "Configure" and take a look at the following settings "Send RTSP...
  • Bruce_H
    Bruce_H replied to the thread Camera Freezes.
    I wonder if the camera is going into some sort of power saving mode when it is not being accessed? Are you able to access the web...
  • Bruce_H
    Bruce_H replied to the thread Camera Freezes.
    Tony, I think that perhaps the second router is configured as an access point! I think that we are possibly encountering a bit of...
  • Bruce_H
    Bruce_H reacted to TonyR's post in the thread Camera Freezes with Like Like.
    Do the cameras not have static IP's assigned?