Bruce_H's latest activity

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    I did send my issue, but they said that it is because they said I didn't do a full install, but I did. The problem with their directions...
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    Yes uninstalling BI5 before installing BI6 sounds like a bad idea to me!
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    If you have an active support agreement, you may want to send an email to support so that they are aware of the issue, use the link in...
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    Are you accessing the servers via RDP? See the link below for some additional info...
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    Bruce_H reacted to IAmATeaf's post in the thread Version 6 with Like Like.
    It’s about a smooth as it’s ever going to get. Due to a change of the base BI folder the only real thing that needs to be done is select...
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    There is no ETA that I have heard other than it is coming at some point!
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    Bruce_H replied to the thread Version 6.
    I did three systems by just downloading the new installer from the BI website and running it, I had no issues! I did have to do the...
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    Bruce_H replied to the thread Camera Freezes.
    I suspect that you may be right, moist likely some sort of fault with the camera, If the camera keeps working with BI running all day...
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    Bruce_H replied to the thread Camera Freezes.
    So to clarify you shut down BI during the day, if so how are you determining that the camera goes dead, or is it dead when you restart...
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    Bruce_H replied to the thread Camera Freezes.
    Take a look in the Camera setting in BI, on the video tab, click on "Configure" and take a look at the following settings "Send RTSP...
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    Bruce_H replied to the thread Camera Freezes.
    I wonder if the camera is going into some sort of power saving mode when it is not being accessed? Are you able to access the web...
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    Bruce_H replied to the thread Camera Freezes.
    Tony, I think that perhaps the second router is configured as an access point! I think that we are possibly encountering a bit of...
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    Bruce_H reacted to TonyR's post in the thread Camera Freezes with Like Like.
    Do the cameras not have static IP's assigned?
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    Bruce_H replied to the thread Camera Freezes.
    Have you checked that the IP address in BI is still correct, there is the possibility that the IP address is inadvertently getting...
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    Bruce_H reacted to TonyR's post in the thread Version 6 with Like Like.
    That's not a setting that you can change; from BI's Built-in "Help": :cool: The max FPS box is not a setting for network IP cameras...
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    Bruce_H replied to the thread Camera Freezes.
    That looks good, if the "My Router" is setup as an access point then the entire setup should be on just one subnet, either way the...
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    Did you reconfigure the new BI service with the user and password, it needs to be setup again after the upgrade to BI 6, the old service...
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    Do you have the user and password set correctly for the service, it must be a local account with administrator privileges? Is this on...
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    Bruce_H replied to the thread Camera Freezes.
    I will wait to see the diagram, fine artistry is not required, I am curious why you have two subnets, if the cameras are on different...
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    I would think that if this is a display bug in BI6 others would be having issues also, I have three BI6 systems (all win 11) that I...