Recent content by Andres_Amcrest

  1. Andres_Amcrest

    How to enable the substream video? IP2M-841B-v3

    Can you verify that the firmware version is the latest available? Refer to the article below on how to upgrade firmware: https://support.amcrest.com/hc/en-us/articles/360007546891-How-To-Upgrade-Firmware Are you able to test the Substream using a different browser?
  2. Andres_Amcrest

    Defish Amcrest IP5M-T1179EW w/ffmpeg?

    Hello, The optimal distance for the camera lens is >= 3ft so I would avoid having it any closer than that. That being said, if the issue remains I highly suggest reaching out to support by emailing [email protected]. Here you will be assigned to an Escalation Team Member to help with your...
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