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  1. Marie5192

    Anyone use the store support option?

    My mistake, I thought it was for today. Thank you!
  2. Marie5192

    Anyone use the store support option?

    I book an online appointment to speak with someone regarding a BI issue that I can't seem to fix. Has anyone had any issues? I scheduled the appointment. It's $60.00, didn't have to pay anything but no one ever called.....?
  3. Marie5192

    Dhaka Initial install on a NVR (not Dhaka NVR system)

    The short of the long of it. We purchased a home with cameras already installed using a NVR which was built buy a company whom is no longer in business. I am replacing one camera did some research and purchased the following: Dahua Technology 1A404XBNR 4MP Outdoor Mini PTZ Network...
  4. Marie5192

    Inconsistency on notification (SMS and email)

    Found it lol
  5. Marie5192

    Inconsistency on notification (SMS and email)

    Having the same issue... Can you tell me where you have added the above? BI has changed so much i don't believe it is the same as of the time of this post. TiA.. Having the same issue. Would you be so kind as to screen shot it so I can see how it reads?
  6. Marie5192

    Lost all Alerts After BI 5 Update

    Can you spare some? lol
  7. Marie5192

    Lost all Alerts After BI 5 Update

    Thank you for your response. I am working on this now. I agree with you, there have been instances where alerts have stopped working only to work again after the next update. I definitely believe it to be something in BI's end.
  8. Marie5192

    Lost all Alerts After BI 5 Update

    Hello, Thanks for your response. Alerts were coming via text. Running on 5.4.9.13, however this started shortly after BI 5 update as I just noticed that not all alerts were coming through, then after another update they ceased all together. The system is set to run updates automatically...
  9. Marie5192

    Lost all Alerts After BI 5 Update

    Updated to BI 5 and since that we have lost all text alert notifications. Anyone else have the same issues? I have noticed that there is a new update everyday which makes me think it is a software issue. What is odd is the everything was working and now I have lost all notifications from all...
  10. Marie5192

    Looking to upgrade our system

    I have been reading and tweaking some things today. I already see some improvement. Thank you for the information.
  11. Marie5192

    Looking to upgrade our system

    What would you recommend that setting be set at? Any suggestions?
  12. Marie5192

    Looking to upgrade our system

    Thank you!
  13. Marie5192

    Looking to upgrade our system

    See that’s more like it. I know it can be done. It’s just figuring it all out.
  14. Marie5192

    Looking to upgrade our system

    I’m glad you said something. I see that now. When I went in to check it guess what it was set at?!! Thank you! I think a lot get messed up during the migration of 5.
  15. Marie5192

    Looking to upgrade our system

    The first camera listed is a DoorBird device.
  16. Marie5192

    Looking to upgrade our system

    Thank you. I will review this.
  17. Marie5192

    Looking to upgrade our system

    Version 5 is totally different. That’s direct from BI
  18. Marie5192

    Looking to upgrade our system

    N We are licensed
  19. Marie5192

    Looking to upgrade our system

    Hi guys.. so here is what I have. Please excuse me if I have left something out that you requested as I am working on homeschool a kindergartner and and a second grader on top of working but we all have our crosses to bear. Lol. I’m sure there is something I missed. Now remember out of 12...
  20. Marie5192

    Looking to upgrade our system

    I do agree with you on it being over priced. I will get specs on what we have this tomorrow Hello again. Here is our operating system. we are working with. Bi 5.2.2.2, windows 8.1 Pro, intel processor i3-4160 3.60ghz, men 8.0gb 7.36 usable, 64 bit operating system. We were using BI 4 then...
  21. Marie5192

    Looking to upgrade our system

    We purchase a home with BI installed so I have been working through issues when I have time.. I am looking to upgrade our system as we run a total of 11 cameras two of which are ptz’s and are running extremely slow. What is everyone’s thoughts on the following system from Best Buy? It is a...
  22. Marie5192

    What does this mean?

    So I had cleaned up some files. After I did so I now see this at the bottom of BI.. any suggestions as to what it is and what it mean? It is displayed in the red.. TIA
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